I just got off of the phone with my cable provider as a very happy bunny. (How often do you hear that!)
Our cable recorder just died on us. First it turned off, then it wouldn't turn on. Even after being physically removed from the power for a couple of minutes.
OK, then 15 minutes...
Woot, it starts. But now my EGP has two entries for a lot of channels, and for those channels when I press the channel number it goes to one that says 'This channel doesn't exist any more - retune your decoder'
Fine. Menu. Systems. WTF - the option to rescan the channels has greyed itself out!!!
So I called the cable company as they provided the box and after a wait got someone on the phone.
I said who I was, gave my address and was told:
"I see that this account is in the name of your husband."
Ah, yes... A couple of years ago when I tried to change my name and title here I was told that it could only be done in writing, and I hadn't got around to it...
"Er, no. It's in my name. It's a bit of a complicated story"
"OK, can you give me your date of birth then"
"OK, and that is *your* date of birth"
"Yes, like I said there is a story behind it"
"Well, do you just want me to change it to Mevrouw?" (Dutch for Ms, Miss or Mrs)
"Er, yes please!"
Wow, I wasn't even expecting my decoder to be fixed - I certainly wasn't expecting someone to be able to fix my customer record.
Oh, and with a bit of a collaboration between him and me we got the decoder working again :p